At Cabello.Vida, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase from our website. Please read and understand our store’s returns and refund policy below before any purchase.

1. If for any reason, you purchase any of our products of which you are not satisfied with, you may return the product(s) within 14 days from the date you receive the product for a full or partial refund based on the reason and condition of the returned products.
2. If you receive a damaged/defective item, you may return the product(s) in its original condition together with its original receipt within 14 business days upon goods received.
3. For Cabello Vida products purchased from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
4. Cabello Vida reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
5. To initiate the return and refund process, you must inform us at hello@cabellovida.co within 14 business days from delivery with supporting evidence (picture of your item and its condition) and order number.
6. Please return the goods in their original packaging and include the original receipt. In case of refund, gifts with purchase may be requested to be returned. Our customer service representative will advise accordingly.
7. Customers will have to bear the delivery costs incurred for the return.
8. Damage or defective issues raised after 14 days upon order delivered shall not be entertained.
9. Upon receipt of the returned package, please allow 3 – 5 working days for exchange or refund processes. Confirmation of exchange or refund will be notified via Cabello.Vida Online customer service email/WhatsApp.
10. 10. Refunds will not be processed should the goods returned be incomplete or not in its original condition.
11. Refund will be credited to the original payment method within 7 – 14 working days upon refund confirmation, duration may vary depending on bank processing time. For Cabello.Vida PLATINUM Members, membership points will also be deduced from the customer’s account accordingly once a refund is confirmed.
12. If you buy Cabello.Vida’s products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our return/exchange or
    otherwise assist you with any problems that you may encounter.
13. Cabello.Vida Malaysia reserves the right of making the final decision to disapprove any exchange or return should the product returned be in unsatisfactory conditions or any of the terms above are not met.
14. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
15. If you have any questions about our return policy, please contact our Customer Service team at hello@cabellovida.co and it would be our pleasure to assist you.